truGym Ipswich

Membership Terms & Conditions

1. Definitions and the Operator

1.1 In these terms, "the Gym" means the operator for the time being of the health and fitness club at 204 Ranelagh Road, Ipswich IP2 0AQ (currently trading as truGym Ipswich), and includes any successor operator to whom this agreement is transferred in accordance with section 11 (Transfer of the Business).

1.2 "You" and "member" mean the person named in the membership confirmation. "Successor operator" means any person or company to whom the Gym transfers or assigns the business, or this agreement, under section 11.

1.3 References to the trading name "truGym Ipswich" include any replacement trading name or brand adopted by the Gym or a successor operator from time to time. A change of trading name or brand does not affect the validity or continuity of your membership.

2. Memberships – Core Rules

2.1 Unless you have purchased a prepaid membership (see section 7), all memberships run on a monthly rolling basis and renew automatically each month until cancelled. The Gym does not offer fixed-term contracted memberships paid monthly; the only fixed-length product is the prepaid membership described in section 7.

2.2 To cancel, you must give notice to the Gym's official contact address by email (or by any additional cancellation method the Gym makes available and notifies to you). Verbal cancellations, and cancelling your Direct Debit or card with your bank, do not cancel your membership with the Gym.

2.3 If your cancellation notice is received 5 working days or more before your usual payment date, your membership will be cancelled at the end of that paid month and no further payments will be taken.

2.4 If your cancellation notice is received fewer than 5 working days before your usual payment date, the next payment will be taken as scheduled and your membership will end at the end of that next paid month.

2.5 Memberships are personal to the named member and must not be shared, transferred, or used by anyone else. Allowing another person to use your membership, QR code, or access card may result in immediate suspension or termination without refund. For the avoidance of doubt, this restriction applies to transfers by the member only; the Gym may transfer this agreement in accordance with section 11.

2.6 Your membership agreement commences on the date specified in your confirmation email. You are responsible for reading and understanding all terms before joining.

3. Payments and Overdue Accounts

3.1 Membership payments are collected monthly in advance via your agreed payment method (Direct Debit, card subscription, or other agreed method).

3.2 By providing payment details, you authorise the Gym, its appointed payment processing agent (currently Harlands or such other agent as notified to you), and any successor operator to whom this agreement is transferred under section 11, to collect fees on your agreed schedule. Where the business is transferred, your Direct Debit or continuous payment authority may be migrated to the successor operator or its payment agent in accordance with the Direct Debit Guarantee and applicable payment scheme rules, and you will be given advance written notice of any change to the collecting organisation.

3.3 If a payment fails or your account is in arrears, your access may be restricted until the outstanding balance is cleared.

3.4 Outstanding sums must be paid before a freeze or change to your membership package can be processed. You may still give notice to cancel while sums are outstanding; cancellation does not extinguish any debt properly accrued before the cancellation takes effect.

3.5 Late or non-payment may result in the Gym taking reasonable steps to recover the debt, including referral to third-party collection agencies. You may be liable for reasonable costs incurred by the Gym in recovering overdue amounts.

3.6 The Gym reserves the right to suspend membership access immediately if payments fall more than 30 days in arrears.

4. Refund Policy

4.1 No refunds are given for payments taken when the cancellation notice was received fewer than 5 working days before the payment date, unless agreed otherwise in writing.

4.2 No refunds are given if you have used the gym facilities during the membership month in which cancellation is requested, unless agreed otherwise or required by law.

4.3 Where a duplicate payment is taken in error by the Gym, a free month will be added to your membership or a refund will be issued, at your choice.

4.4 Refunds are not given if facilities become temporarily unavailable due to routine maintenance, events, or reasons outside the Gym's control.

4.5 If the Gym is unable to provide core services (such as a full closure) for a significant continuous period (more than 7 days), the Gym will offer an appropriate remedy such as a freeze, an extension of membership, or a pro-rata refund.

4.6 You will not be charged for services not provided due to circumstances wholly beyond the Gym's control.

5. Cooling-Off Period

5.1 If you sign up online, by phone, or off-site, you have a legal 14-day cooling-off period from the day after your membership is confirmed, in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

5.2 You can cancel without giving a reason during this period and receive a full refund of membership fees, provided you have not used the gym facilities.

5.3 If you have used the gym during the cooling-off period, a proportionate amount for the period of use will be deducted from any refund.

5.4 Cooling-off cancellations must be made in writing via email to the Gym's official contact address.

5.5 Refunds under this cooling-off right will be processed without undue delay and in any event within 14 days of your cancellation request.

6. Student Memberships

6.1 Anyone aged 16 or over may hold a membership independently.

6.2 Student memberships are available to those with valid student status; proof of current student ID may be required.

6.3 Student memberships follow the same cancellation, payment, and refund rules as standard memberships unless otherwise stated in your membership confirmation.

6.4 If student status is claimed but cannot be verified, the Gym may convert your membership to a standard rate with 30 days' notice.

7. Prepaid Memberships

7.1 Prepaid memberships are paid in advance for a fixed term (e.g. 3, 6, or 12 months) and are non-refundable after use begins, except: where required by law (including cooling-off and early termination rights); where the Gym is unable to provide services for a significant period; or where the Gym is in material breach of these terms.

7.2 Prepaid membership periods that are frozen (in accordance with section 35) will have unused frozen time added to the end of the membership term.

7.3 Where you renew a prepaid membership before expiry, any renewal price or promotional rate will be confirmed in writing at the time of renewal.

7.4 Prepaid memberships are personal to the member and non-transferable by the member. If the business is transferred under section 11, your prepaid membership will continue with the successor operator for the remainder of its term on the same terms, and any unused portion will be honoured by the successor operator.

8. Promotional Memberships and Offers

8.1 Promotional memberships (including Black Friday, seasonal offers, or other discounted rates) may have specific minimum terms or non-cancellation periods. These terms will be clearly stated at the point of sale and in your confirmation email.

8.2 Where stated, you may be required to complete at least one full standard-price month after any discounted promotional period before you can cancel your membership.

8.3 Promotional rates cannot usually be combined with other discounts or offers unless expressly stated.

8.4 Any special offer terms will override the standard terms in this agreement only to the extent stated in your membership confirmation.

8.5 Promotional memberships and any remaining benefit under them will continue with, and be honoured by, a successor operator following a transfer of the business under section 11.

9. Early Cancellation and Circumstances Beyond Your Control

9.1 In exceptional circumstances, you may request early cancellation of a prepaid membership without penalty if you can demonstrate: serious illness, injury, or disability that prevents use of the gym for at least 2 calendar months (medical evidence required); pregnancy (medical evidence may be required); permanent relocation to a location more than 50 miles from the gym (evidence of relocation required); or other exceptional hardship or change in circumstances beyond your control. (Monthly rolling memberships may simply be cancelled at any time in accordance with section 2.)

9.2 The Gym will consider such requests reasonably and in accordance with UK consumer protection law.

9.3 Where early cancellation is approved, the Gym may offer options such as: a membership freeze for a set period; transfer to another club operated by the Gym or its group (if available); or early termination with a pro-rata refund.

9.4 Any agreed early cancellation or adjustment will be confirmed in writing by the Gym.

9.5 For the avoidance of doubt, a transfer of the business to a successor operator under section 11 does not of itself constitute grounds for early cancellation of, or a refund of the unexpired portion of, a prepaid membership, provided the successor operator continues to provide substantially the same core services from the same premises and your rights under this agreement are not reduced. Monthly rolling members retain their normal right to cancel under section 2 at any time.

10. Overdue Memberships and Payment Status

10.1 If your membership is overdue (payment not received by the due date), all outstanding payment obligations remain active and due, including where you request cancellation.

10.2 Bank notifications stating "subscription cancelled" from your bank or payment provider do not constitute cancellation of your membership with the Gym. Your membership with the Gym remains active and payments remain due until you cancel in accordance with section 2.

10.3 You are solely responsible for ensuring you give proper written notice to cancel your membership; relying on your bank or payment provider to stop payments is insufficient and does not discharge your contractual obligations.

10.4 Sums properly accrued and outstanding at the date of any transfer of the business may be assigned to, and recovered by, the successor operator.

11. Transfer of the Business and Assignment

11.1 The Gym may assign, transfer, novate, or otherwise deal with this agreement and all of its rights and obligations under it to any third party, including (without limitation) in connection with a sale, transfer, or reorganisation of all or part of the Gym's business or assets, without requiring your further consent.

11.2 Following any such transfer: (a) your membership will continue on the same terms with the successor operator; (b) references in these terms to "the Gym" will be read as references to the successor operator; and (c) the successor operator will be entitled to all of the Gym's rights, and will assume all of the Gym's obligations, under this agreement.

11.3 Your rights under this agreement, and your statutory rights, will not be reduced or adversely affected by any transfer under this section. Any accrued rights you hold at the date of transfer (including prepaid periods, approved freezes, and promotional benefits) will be honoured by the successor operator.

11.4 You will be notified in writing (by email or by notice posted at the gym and on the website) of any transfer of the business, including the identity of the successor operator and any change to payment collection arrangements, in advance of or as soon as reasonably practicable after the transfer.

11.5 You agree that, in connection with any transfer under this section: (a) your Direct Debit instruction or continuous payment authority may be transferred or re-originated in favour of the successor operator or its payment agent, subject always to the protections of the Direct Debit Guarantee and advance notice of any change to the collecting organisation; and (b) your personal data may be transferred to the successor operator in accordance with section 32.

11.6 You may not assign or transfer this agreement or any of your rights under it. This does not affect your statutory rights.

11.7 A successor operator may continue to operate your membership under these terms or may vary them in accordance with section 36 (Updates and Changes to Terms and Conditions), including adopting its own standard membership terms, subject to the notice and cancellation rights set out in that section.

12. Age Restrictions and Junior Use

12.1 Children aged 12–15 may use the gym facilities only under direct supervision of a responsible adult (aged 18 or over).

12.2 Children under 16 may use the pool only during specified family swim times and must be accompanied by a responsible adult in the water or on poolside at all times.

12.3 Family swim times are: Monday–Friday 2pm–5pm; Saturday and Sunday 9am–12pm and 2pm–5pm. Family swim times may be varied with reasonable notice.

12.4 Anyone under 16 must hold a children's membership or be included in a family plan membership. Anyone aged 16 or over must hold an adult or student membership as applicable.

12.5 Spa facilities (jacuzzi, steam room, sauna) are strictly for members aged 16 and over.

12.6 Serious or repeated breach of age and supervision rules may result in immediate termination of membership without refund.

13. Induction, Safety Waiver, and Health Questionnaire

13.1 All new members must either complete a gym induction with a member of staff to be shown how to safely use the facilities, or sign an induction waiver form confirming they are confident and competent in using gym equipment safely.

13.2 Induction waivers are available on the club website, via email, or at reception. It is your responsibility to ensure you have completed the required induction or signed the induction waiver before using any gym facilities.

13.3 All members must complete the health questionnaire (PAR-Q or equivalent) before first use and must update the Gym immediately if your health status changes. The health questionnaire will be emailed to you along with these terms and conditions and a breakdown of payments.

13.4 Members are strongly advised to consult their doctor before beginning any exercise programme or if they have any pre-existing medical conditions.

13.5 Any advanced or specialised training must be booked with one of the Gym's personal trainers.

13.6 Members must ensure all equipment is used correctly: all pins, clips, and weights must be correctly attached and loaded on machines; weights must be returned to weight trees/racks safely after use; and members must follow all safety instructions displayed on equipment.

14. Health Conditions and Medical Approval

14.1 You must inform staff of any health conditions that may affect your ability to train safely before using any facilities or joining classes.

14.2 If new health concerns arise that you did not previously disclose, you must inform staff as soon as possible and seek medical advice before resuming exercise.

14.3 By using the gym facilities, you confirm that: you are in good physical health and not knowingly incapable of engaging in exercise; you are not aware of any reason why exercise would be detrimental to your health or physical condition; you have medical clearance if required; and you understand you are responsible for your own wellbeing while exercising (except where the Gym is negligent).

14.4 Participation in classes or activities is at your own risk. By taking part, you accept responsibility for any injury or illness resulting from your participation, except where caused by the Gym's negligence or breach of duty.

15. Member Conduct and Behaviour

15.1 Members must at all times: follow all posted rules, staff instructions, and safety signage; use equipment only for its intended purpose and as demonstrated during induction or by staff; re-rack weights and return equipment to proper storage after use; keep facilities clean and tidy; respect other members, guests, and staff; and not cause disturbance, intimidation, or harm to others.

15.2 Damage to equipment or facilities caused by misuse, negligence, or intentional acts may be charged to the responsible member.

15.3 The Gym may suspend or terminate membership, with or without notice, where a member: seriously or repeatedly breaches these terms, club rules, or the behaviour policy; poses a risk to the health, safety, or wellbeing of others; engages in harassment, intimidation, bullying, or discrimination; uses equipment or facilities dangerously or in ways that damage them; refuses to follow staff instructions; or violates any applicable laws or regulations.

15.4 Where membership is terminated due to misconduct, no refund of fees will be given and the Gym may retain part of any fees paid to cover damages or reasonable costs incurred.

15.5 A member who has had their membership terminated may only be readmitted at the Gym's sole discretion.

16. Behaviour and Harassment Policy

16.1 All members, guests, and staff are expected to: respect the rights, dignity, and personal space of others at all times; use respectful language and avoid swearing, insults, or offensive remarks; follow gym instructions, signage, and staff directions; share equipment and space fairly and not monopolise machines or areas; address issues or concerns through appropriate channels (management or staff); and not engage in any form of harassment or unwelcome conduct.

16.2 Harassment includes (but is not limited to): verbal conduct such as shouting, threats, insults, or derogatory comments; physical conduct such as unwelcome contact, following someone, blocking movement, or physical intimidation; social conduct such as spreading rumours, deliberate exclusion, or targeting via third parties; and written or electronic conduct such as messages, social media posts, or emails directed at members. Harassment may be directed at an individual or a group and includes conduct that creates a hostile, offensive, or intimidating environment.

16.3 To report concerns, contact management or staff as soon as possible, providing the date, time, location, a description of the incident, and the names of any witnesses. Your report will be treated seriously and, as far as possible, confidentially.

16.4 The Gym will review all available evidence, including staff reports and observations, CCTV footage (where available), written statements from the parties involved, and witness accounts. Each party may be interviewed individually as part of the investigation.

16.5 If a complaint is substantiated, the Gym may impose: verbal or written warnings; temporary or permanent restrictions on facility access; suspension or permanent termination of membership; referral to external authorities (police, local authority); and reasonable remedies for the affected party (e.g. schedule adjustments or class reassignments).

16.6 Repeated false or malicious complaints may result in disciplinary action against the person making the complaint. External authorities will be involved if a law may have been broken or a serious risk to safety is identified.

16.7 The following do not constitute harassment under this policy: sharing space or using equipment near another member without deliberate targeting; speaking to others or staff in a respectful manner; incidental contact or conversation in communal spaces where no intimidation is intended; and legitimate membership disputes or differences of opinion, unless accompanied by persistent, targeted, unwelcome conduct.

16.8 The Gym aims to resolve disputes fairly, consistently, and promptly. Mediation may be offered in some cases. All members, guests, and staff share responsibility for upholding this policy.

17. Lockers, Padlocks, and Lost Property

17.1 Lockers are provided for day use only and cannot be reserved for overnight storage. Padlocks and items left in lockers overnight may be removed during daily locker checks conducted by gym staff.

17.2 Removed items will be kept in lost property for up to 7 days. After 7 days, the Gym is not responsible for items and they may be disposed of or donated.

17.3 The Gym accepts no liability for items left in lockers (whether day or overnight), items damaged, lost, or stolen from lockers or the gym premises, or personal property left unattended in any area of the gym, except where caused by the Gym's negligence.

17.4 Members should use lockers for valuables and ensure lockers are kept secure. It is the member's responsibility to protect their own belongings.

17.5 Replacement locker cards are charged at £5.00 each. Replacement locker keys are charged at £15.00 each. The Gym is not responsible for padlocks, cards, or keys lost or damaged by members.

18. Class Booking and Access

18.1 Classes are booked via the club app (currently ClubRight, or such replacement system as the Gym or a successor operator may adopt) or at reception, subject to availability.

18.2 Your QR code or access card is for your personal use only and must not be shared with anyone else.

18.3 Classes open for booking one week prior to the class date at 6am each morning.

18.4 Members are encouraged to cancel classes they cannot attend as soon as possible to free spaces for other members. Repeated failure to attend booked classes without cancellation may result in booking restrictions or cancellation of future bookings at the Gym's discretion.

19. Hours of Operation and Closures

19.1 Standard opening hours and manned hours are displayed at reception and on the Gym's website.

19.2 The Gym may alter opening hours, extend hours, or temporarily close areas for maintenance, refurbishment, health and safety inspections, or events. Reasonable notice will be given for planned closures or hour changes where practicable.

19.3 Emergency closures due to safety hazards or unforeseen circumstances may occur without prior notice.

19.4 Refunds or membership adjustments due to temporary unavailability of facilities will be considered fairly where core services cannot be provided for a significant continuous period (7+ days), in accordance with section 25.

20. Multi-Club Access

20.1 Where included in your membership, you may access other participating clubs operated by the Gym or its group upon presentation of the club app, your membership card, or confirmation from reception that you have multi-club access.

20.2 Multi-club access is a discretionary benefit and not a core term of your membership. Access to other sites is subject to each site's rules, opening hours, and facilities.

20.3 Multi-club access may be varied, suspended, restricted, or withdrawn at any time, including where the business or any club is transferred to a successor operator or leaves the group. Where multi-club access is withdrawn, your core membership of truGym Ipswich and your fees are unaffected, and you retain your normal cancellation rights under section 2 if you no longer wish to remain a member.

21. Payment Changes and Price Amendments

21.1 The Gym reserves the right to amend membership prices or packages during your membership.

21.2 Any price increase will be communicated in writing at least 30 days before the new price takes effect.

21.3 If you do not agree to a price increase, you have the right to cancel your membership within the notice period without penalty (subject only to completing any promotional minimum period under section 8). Price increases do not apply to prepaid memberships during their prepaid term.

21.4 Changes to membership packages, facilities included, or terms may also be implemented with reasonable notice in accordance with section 35.

22. Footwear and Dress Code

22.1 Clean, closed-toe gym shoes or sports footwear must be worn in all gym and studio areas for safety and hygiene reasons.

22.2 Appropriate gym clothing must be worn at all times; casual street clothes are not acceptable.

22.3 Suitable swimwear (one-piece, two-piece, or swim shorts) must be worn in pool areas. Underwear or boxers are not acceptable as swimwear.

22.4 The Gym may refuse entry or ask a member to leave if dress or footwear is unsafe or inappropriate.

23. Pool Rules and Temperature

23.1 The swimming pool is kept between 26–28 degrees Celsius in line with Swim England guidance and UK regulations.

23.2 Pool safety rules: no diving, jumping, or running into the pool; no mobile phones, cameras, or recording devices at poolside; no flash photography; appropriate swimwear must be worn; please shower between using different wet facilities (pool, sauna, steam room, jacuzzi); children must not use spa facilities; parents/guardians must supervise children in and around the pool at all times; do not bring your own essences, oils, or substances for use in the steam room or other wet areas; no smoking, vaping, or consumption of alcohol at poolside or in wet areas.

23.3 Repeated breach of pool rules may result in you being asked to leave poolside immediately. Continued disregard for pool rules may result in suspension or termination of membership.

24. Injuries and First Aid

24.1 If any injury occurs while on the gym premises, you must report it to staff immediately so appropriate first aid can be provided and an incident form completed.

24.2 It is your responsibility to exercise within your own physical limits and to stop exercise if you feel unwell, dizzy, or in pain. Members are responsible for their own exercise decisions and the consequences of their participation in activities.

24.3 Subject to section 28, the Gym is not responsible for: injuries arising from your own misuse of equipment, failure to follow safety instructions, or exercise beyond your physical capacity; injuries caused by third parties; or injuries caused by circumstances entirely outside its control. The Gym IS responsible for injuries caused by its negligence, breach of duty, or failure to maintain safe equipment or premises.

25. Facilities, Maintenance, and Refunds

25.1 From time to time, parts of the gym (pool, sauna, classes, specific equipment, etc.) may be temporarily unavailable due to routine maintenance or cleaning, equipment repair or replacement, health and safety inspections, staff absence, events, or emergency circumstances.

25.2 The Gym will seek to restore unavailable facilities as soon as reasonably possible. Refunds or credits for partial facility unavailability are not usually given for short-term closures (less than 7 days).

25.3 Where the Gym is unable to provide core services (e.g. full closure) for a significant continuous period (7+ days), the Gym will: extend your membership by an equivalent period; freeze your membership; issue a pro-rata refund; or offer other reasonable compensation.

25.4 Refunds are not given for unavailability of facilities caused by circumstances wholly beyond the Gym's control (e.g. utility failures, severe weather, local authority action).

26. Smoking, Vaping, Alcohol, and Prohibited Substances

26.1 Smoking and vaping are strictly prohibited anywhere inside the gym premises, including changing rooms, toilets, and corridors.

26.2 Members must not use the facilities while under the influence of alcohol or drugs.

26.3 The use, possession, sale, or distribution of illegal drugs or controlled substances is strictly prohibited and may result in immediate termination of membership without refund, referral to police or other authorities, and legal action.

26.4 Members may not bring alcohol into the gym, except as part of a gym-supplied or pre-approved service.

27. Lost Property (General)

27.1 All lost property will be kept at the gym's lost property office for a maximum of 7 days. After 7 days, unclaimed items may be disposed of, donated to charity, or recycled.

27.2 The Gym is not responsible for identifying owners or contacting members about lost property. Items of significant value (jewellery, electronics, etc.) will be held at reception; members should collect items as soon as possible.

28. Limitation of Liability

28.1 The Gym CANNOT and does not exclude liability for: death or personal injury caused by the Gym's negligence; fraud or fraudulent misrepresentation; breach of a legal duty owed to you (e.g. the duty to provide safe equipment or premises); or any other liability that cannot be excluded or limited under UK law.

28.2 Subject to clause 27.1, the Gym is not liable for: loss, damage, or theft of personal property (including in lockers, changing rooms, or the car park), unless caused by the Gym's negligence; indirect, consequential, special, or purely financial loss; costs or expenses arising from your membership or use of facilities; injury or illness caused by a third party or circumstances wholly outside the Gym's control; or injury arising from your own misuse of equipment, failure to follow instructions, or exercise beyond your capacity (except where caused by the Gym's negligence).

28.3 Where the Gym is at fault, liability will be limited to a reasonable amount, having regard to factors such as: whether the damage was caused by the Gym's negligent act or omission; the proportionate contribution of the Gym to the harm; any contribution by you to the harm; and the total membership fees paid in the previous 12 months.

28.4 Members are responsible for their own exercise, fitness decisions, and the consequences of using the gym. Nothing in these terms affects your statutory rights.

29. Assumption of Risk and Personal Responsibility

29.1 By using the gym facilities, you acknowledge that: physical exercise carries inherent risks of injury; you have read and understood all health and safety information provided; you are voluntarily participating in exercise; you understand the risks and accept responsibility for your own safety (except where the Gym is negligent); you are in suitable health to participate, or have medical clearance; you will follow all safety instructions and use equipment correctly; and you will stop exercise immediately if you feel unwell.

29.2 This acknowledgment does not apply to injuries caused by the Gym's negligence or breach of duty.

30. Induction Waiver and Opt-Out

30.1 If you choose not to attend a formal induction with staff, you must sign an induction waiver confirming that: you have opted out of induction training; you are a confident and experienced gym user; you accept full responsibility for your own wellbeing during unmanned hours; you will seek advice from staff in manned hours if unfamiliar with any equipment; you are fully confident using the equipment safely; and you understand all usage risks.

30.2 Failure to arrange or attend an induction will be treated as an opt-out and confirmation that you have read the waiver and agree to its terms.

31. Fire Safety and Emergencies

31.1 If you discover a fire or emergency: activate the nearest alarm immediately; alert staff; leave the building by the nearest safe exit; and do not stop to collect personal belongings.

31.2 If you hear the fire alarm: leave the building calmly by the nearest exit; do not use lifts; go to the designated assembly point (usually the car park); and remain there until authorised by gym management or emergency services to re-enter.

31.3 Emergency contact numbers are displayed throughout the gym. Members are responsible for using emergency contact procedures during unmanned hours.

32. Use, Protection, and Transfer of Personal Information

32.1 Personal and transactional information you provide (name, address, contact details, email, phone number, payment details, health information) is used to: manage your membership and account; process payments; communicate important information about your membership; comply with legal obligations; and improve gym services.

32.2 Data is processed in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Gym's Privacy Policy (available at reception and on the website).

32.3 The lawful basis for processing while your membership is active is contract (processing necessary to perform the membership agreement). The lawful basis for processing after cancellation or lapse is legitimate interests (record-keeping, dispute resolution, and recovery of debts). Health information provided in your PAR-Q or otherwise is processed with your explicit consent and/or as necessary to protect your vital interests.

32.4 In the event of an actual or proposed sale, transfer, or reorganisation of all or part of the Gym's business or assets, your personal data (including contact, membership, account, and payment data) may be disclosed to and transferred to the prospective or actual purchaser and its professional advisers, on the lawful basis of legitimate interests, so that your membership and payment arrangements can continue without interruption. Any such disclosure will be subject to appropriate confidentiality and data protection safeguards.

32.5 Following a transfer of the business, the successor operator will become the data controller of your personal data, will process it in accordance with UK GDPR, and will provide you with its own privacy notice. Health information will only be transferred where lawful, and the successor operator may ask you to complete a new health questionnaire.

32.6 You have the rights afforded to you under UK GDPR, including the rights of access, rectification, erasure, and objection. Nothing in this section reduces those rights.

33. Unauthorised Access to Personal Information

33.1 Unless a member of the Gym's staff has been fraudulent or negligent, the Gym is not liable for losses you may suffer as a result of unauthorised access by a third party to information you transmit (including credit/debit card details).

33.2 You are responsible for keeping your account login details secure, protecting your payment card details, and notifying the Gym immediately if you suspect unauthorised use or access. Notify your bank and the Gym immediately if you suspect fraudulent use of your payment card.

34. Data Security and Cookies

34.1 The Gym uses reasonable technical and organisational measures to protect your personal data.

34.2 The Gym's website may use cookies to track usage and improve services. More information is available in the Gym's Privacy Policy.

35. Membership Freezes

35.1 You may request to freeze your membership for a minimum of 1 month and a maximum of 6 months. Freeze requests must be submitted via email at least 5 working days before your next scheduled payment date.

35.2 Freezes for serious illness, injury, or disability may be approved with medical evidence (e.g. a doctor's note confirming you cannot use the gym for at least 2 calendar months). Pregnancy-related freezes may be approved with medical evidence. The Gym will act reasonably in considering such requests.

35.3 Freezes for other reasons (temporary relocation, work commitments, etc.) may be considered at the Gym's discretion; supporting evidence may be requested.

35.4 Frozen memberships will have payment suspended during the freeze period (or reduced as stated in your membership details). Any unused or frozen time will be added to the end of your original membership term (for prepaid memberships) or your membership will resume on the restart date (for rolling memberships).

35.5 Any approved freeze and restart date will be confirmed in writing. If a freeze request is declined, you may appeal to the gym manager in writing within 7 days. Approved freezes in effect at the date of a business transfer will be honoured by the successor operator.

36. Updates and Changes to Terms and Conditions

36.1 The Gym reserves the right to amend these terms and conditions at any point. Material changes to terms will be communicated to members in writing (via email or posted notice at the gym) in advance where legally required.

36.2 Changes to facility rules, prices, or opening hours may be updated with reasonable notice.

36.3 Your continued use of the gym after notice of changes constitutes acceptance of the updated terms. If you do not agree to updated terms, you have the right to cancel your membership (subject to any applicable notice periods and terms).

36.4 Following a transfer of the business under section 11, the successor operator may exercise the rights in this section, including issuing its own membership terms and conditions to replace these terms, subject to the same notice requirements and your right to cancel if you do not agree.

37. Third Party Rights

37.1 Save as set out in clause 36.2, no person other than the Gym and the member has any rights under these terms and conditions, in accordance with the Contracts (Rights of Third Parties) Act 1999.

37.2 Any successor operator or assignee to whom this agreement is transferred under section 11 may enforce and rely on these terms as if it were an original party to them.

38. Dispute Resolution and Complaints

38.1 If you have a complaint about your membership or the Gym's services, please contact the gym manager in writing via email with details of the issue. The Gym will acknowledge your complaint within 7 days and investigate, and a response will be provided within 28 days of receipt.

38.2 If you are not satisfied with the Gym's response, you may escalate your complaint to your local authority Trading Standards department, the Citizens Advice Consumer Service, or the Competition and Markets Authority (CMA) for unfair contract terms issues.

39. Governing Law and Jurisdiction

39.1 These terms and conditions are governed by the laws of England and Wales, and any disputes arising from these terms or your membership will be subject to the jurisdiction of the courts of England and Wales.

39.2 If any provision of these terms is found to be invalid or unenforceable under UK law, that provision will be severed, but the remaining terms will continue in full force.

40. Acknowledgment and Agreement

40.1 By signing up for membership or continuing to use the gym after these terms are posted, you confirm that you: have read and understood these terms and conditions; agree to be bound by them; have the legal capacity to enter into this agreement; accept all risks inherent in using the gym (except where the Gym is negligent); will comply with all club rules and staff instructions; consent to the processing of your personal data as described; understand that membership is personal to you and non-transferable by you; and acknowledge that the Gym may transfer this agreement to a successor operator in accordance with section 11.

41. Contact Information

41.1 For cancellations, complaints, or queries, please contact the Gym at its official contact details, currently:

• truGym Ipswich, 204 Ranelagh Road, Ipswich IP2 0AQ

• Email: trugymipswich.mgr@gmail.com

• Phone: 01473 214970

• Opening Hours: Monday–Friday 06:00–22:00; Saturday & Sunday 08:00–20:00

41.2 Updated contact details following any change of operator or trading name will be notified in accordance with section 11.4 and displayed at reception and on the website.