truGym Huddersfield – Membership Terms & Conditions
IMPORTANT LEGAL NOTE: These terms and conditions are designed to provide comprehensive coverage within UK consumer protection law. However, you cannot exclude liability for death or personal injury caused by the gym's negligence under any circumstances—this is required by law. Liability for breach of contract and certain other claims also cannot be fully excluded. This document should be reviewed by a qualified UK solicitor before use, as UK law overrides contract terms in these critical areas. This is not legal advice.
1. Memberships – Core Rules
1.1 Memberships run on a monthly rolling basis and renew automatically each month until cancelled.
1.2 To cancel a membership, the member or responsible adult managing the membership must submit a clear written cancellation request to the gym’s official contact address. The request must identify the membership or memberships to be cancelled. Verbal requests, requests made solely to a bank or payment provider, and cancellation of a Direct Debit or card payment do not, by themselves, cancel a gym membership.
1.3 If your cancellation email is received 5 working days or more before your usual payment date, your membership will be cancelled at the end of that paid month, and no further payments will be taken.
1.4 If your cancellation email is received fewer than 5 working days before your usual payment date, the next payment will be taken as scheduled, and your membership will end at the end of that next paid month.
1.5 Memberships are for the named member only and must not be shared, transferred, or used by anyone else. Allowing another person to use your membership, QR code, or access card may result in immediate suspension or termination without refund.
1.6 Your membership agreement commences on the date specified in your confirmation email. You are responsible for reading and understanding all terms before joining.
1.7 Where more than one membership is held, each membership is a separate membership arrangement unless expressly identified in writing as part of a family-plan membership. Cancelling, changing, suspending, or ending one membership does not cancel, change, suspend, or end any other linked or associated membership unless those memberships are specifically identified in the cancellation request.
2. Payments and Overdue Accounts
2.1 Membership payments are collected monthly in advance via your agreed payment method (Direct Debit, card subscription, or other agreed method).
2.2 By providing payment details, you authorise the gym to collect fees on your agreed schedule.
2.3 If a payment fails or your account is in arrears, your access may be restricted until the outstanding balance is cleared.
2.4 A cancellation request may be submitted while an account is overdue, but cancellation does not remove or waive any outstanding payment obligations. Any balance due remains payable and may be pursued separately in accordance with these terms.
2.5 Late or non-payment may result in the gym taking reasonable steps to recover the debt, including referral to third-party collection agencies. You may be liable for reasonable costs incurred by the gym in recovering overdue amounts.
2.6 The gym reserves the right to suspend membership access immediately if payments fall more than 30 days in arrears.
2.7 If a payment is collected incorrectly because of an administrative, system, mandate, pricing, or processing error, truGym Huddersfield may correct the error and notify the member of the correct contractual amount. Any additional amount claimed will be reasonable, supported by account records, and limited to the amount that should have been payable under the membership agreement. The gym will provide reasonable details of the calculation and, where appropriate, discuss a reasonable repayment arrangement.
3. Refund Policy
3.1 Payments taken before a valid cancellation request is received, or during any applicable cancellation notice period, are not refundable solely because the member did not attend or use the facilities, unless a refund is required by law or expressly agreed in writing by the gym.
3.2 Where a cancellation takes effect at the end of a paid membership period, no refund will ordinarily be given for unused days within that paid period, unless required by law or expressly agreed in writing.
3.3 Where a duplicate payment is taken in error by the gym, a free month will be added to your membership or a refund will be issued at your choice.
3.4 Refunds are not given if facilities become temporarily unavailable due to routine maintenance, events, or reasons outside the gym's control.
3.5 If the gym is unable to provide core services (such as a full closure) for a significant continuous period (more than 7 days), the gym will, at its discretion, offer remedies such as a freeze, extension of membership, or a pro-rata refund.
3.6 You will not be charged for services not provided due to circumstances wholly beyond the gym's control.
4. Cooling-Off Period
4.1 If you sign up online, by phone, or off-site, you have a legal 14-day cooling-off period from the day after your membership is confirmed, in line with UK consumer protection law.
4.2 You can cancel without giving a reason during this period and receive a full refund of membership fees, provided you have not used the gym facilities.
4.3 If you have made use of the gym during the cooling-off period, a proportionate amount for the period of use will be deducted from any refund.
4.4 All cooling-off cancellations must be made in writing via email to the gym's official contact address.
4.5 Refunds under this cooling-off right will be processed within 30 days of your cancellation request.
5. Student Memberships
5.1 Anyone aged 16 or over may hold a membership independently.
5.2 Student memberships are available to those with valid student status; proof of current student ID may be required.
5.3 Student memberships follow the same cancellation, payment, and refund rules as standard memberships unless otherwise stated in your membership confirmation.
5.4 If student status is claimed but cannot be verified, the gym may convert your membership to a standard rate with 30 days' notice.
6. Prepaid Memberships
6.1 Prepaid memberships are paid in advance for a fixed term (e.g. 3, 6, or 12 months) and are non-refundable after use begins, except:
Where required by law (including cooling-off and early termination rights);
Where the gym is unable to provide services for a significant period;
Where the gym is in material breach of these terms.
6.2 Prepaid membership periods that are frozen (in accordance with section 26 of these terms) will have unused frozen time added to the end of the membership term.
6.3 Where you renew a prepaid membership before expiry, any renewal price or promotional rate will be confirmed in writing at the time of renewal.
6.4 Prepaid memberships are personal and non-transferable.
7. Promotional Memberships and Offers
Definitions
“Responsible Adult” means a parent, guardian, payer, or other adult who arranges,
manages, or pays for a membership for a person under 16.
“Member” means the named adult member or, in the case of a children’s membership,
the child named on the membership together with the Responsible Adult who arranged
or manages that membership.
7.1 Promotional memberships (including Black Friday, seasonal offers, or other discounted rates) may have specific minimum terms or non-cancellation periods. These terms will be clearly stated at the point of sale and in your confirmation email.
7.2 Where stated, you may be required to complete at least one full standard-price month after any discounted promotional period before you can cancel your membership.
7.3 Promotional rates cannot usually be combined with other discounts or offers unless expressly stated.
7.4 Any special offer terms will override the standard terms in this agreement only to the extent stated in your membership confirmation.
8. Early Cancellation and Circumstances Beyond Your Control
8.1 In exceptional circumstances, you may request early cancellation of a fixed-term membership without penalty if you can demonstrate:
Serious illness, injury, or disability that prevents use of the gym for at least 2 calendar months (medical evidence required);
Pregnancy (medical evidence may be required);
Permanent relocation to a location more than 50 miles from the gym (evidence of relocation required);
Other exceptional hardship or change in circumstances beyond your control.
8.2 The gym will consider such requests reasonably and in accordance with UK consumer protection law.
8.3 Where early cancellation is approved, the gym may offer options such as:
Membership freeze for a set period;
Transfer to another truGym site (if available);
Early termination with pro-rata refund.
8.4 Any agreed early cancellation or adjustment will be confirmed in writing by the gym.
9. Overdue Memberships and Payment Status
9.1 If your membership is overdue (payment not received by the due date), the membership cannot be cancelled or frozen until all outstanding balances are paid in full.
9.2 All outstanding payment obligations remain active and due, even if you request cancellation.
9.3 Bank notifications stating "subscription cancelled" from your bank or payment provider do not constitute cancellation of your membership with the gym. Your membership with the gym remains active and payments remain due.
9.4 You are solely responsible for ensuring you give proper written notice by email to cancel your membership; relying on your bank or payment provider to stop payments is insufficient and does not discharge your contractual obligations.
10. Age Restrictions, Children's memberships and Junior Use
10.1 Anyone under 16 must hold a children’s membership or be included in a family-plan membership.
10.2 A children’s membership is a separate membership arrangement for the named child. It is not automatically cancelled, suspended, or amended when another membership held by a parent, guardian, payer, or account holder is cancelled or changed.
10.3 Where a children’s membership is arranged or paid for by a Responsible Adult, that Responsible Adult is responsible for managing the membership, including payments, account information, and cancellation requests. The child is not responsible for submitting cancellation requests or managing the payment arrangement.
10.4 A parent, guardian, payer, or account holder may request cancellation on behalf of a child. However, the request must clearly identify the relevant child’s membership or memberships to be cancelled.
10.5 A request to cancel one membership does not constitute a request to cancel any other membership, including a parent’s membership, another adult membership, or another child’s membership.
10.6 Each children’s membership must be cancelled separately in accordance with section 1.2 of these terms, unless the request clearly identifies multiple named memberships for cancellation.
10.7 A shared email address, payment method, online account, or account linkage does not of itself cancel a children’s membership. Cancellation only takes effect once a valid cancellation request has been received and processed in accordance with these terms.
10.8 Children’s memberships continue on their agreed payment basis until they are cancelled in accordance with these terms. The fact that a child has not attended or used the facilities does not, by itself, cancel or suspend the membership.
10.9 The Responsible Adult must notify the gym promptly of any change to their contact details, payment details, or circumstances that materially affect the management, payment, or safe use of the children’s membership. The gym is not required to infer that a membership should be cancelled because the Responsible Adult has changed circumstances, stopped attending, stopped using another membership, or stopped using the children’s membership.
10.10 The gym is not required to monitor attendance or contact a Responsible Adult to ask whether an unused membership should be cancelled. Non-use, reduced use, or the cancellation of another membership does not constitute a cancellation request.
10.11 Children under 16 may use the pool only during specified family-swim times and must be accompanied by a responsible adult in the water or on poolside at all times.
10.12 Family-swim times are Monday to Friday, 2pm–5pm, and Saturday and Sunday, 9am–12pm and 2pm–5pm.
10.13 Anyone aged 16 or over must hold an adult or student membership as applicable.
10.14 Spa facilities, including the jacuzzi, steam room, and sauna, are strictly for members aged 16 and over.
10.15 Serious or repeated breach of age or supervision rules may result in immediate termination of the relevant membership without refund, subject to applicable law.
11. Induction, Safety Waiver, and Health Questionnaire
11.1 All new members must either:
Complete a gym induction with a member of staff to be shown how to safely use the facilities; or
Sign an induction waiver form confirming they are confident and competent in using gym equipment safely.
11.2 Induction waivers are available on the club website, via email, or at reception.
11.3 It is your responsibility to ensure you have completed the required induction or signed the induction waiver before using any gym facilities.
11.4 All members must complete the health questionnaire (PAR-Q or equivalent) before first use and must update the gym immediately if your health status changes.
11.5 The health questionnaire will be emailed to you along with these terms and conditions and a breakdown of payments.
11.6 Members are strongly advised to consult their doctor before beginning any exercise programme or if you have any pre-existing medical conditions.
11.7 Any advanced or specialised training must be booked with one of the gym's personal trainers.
11.8 Members must ensure all equipment is used correctly:
All pins, clips, and weights must be correctly attached and loaded on machines.
Weights must be returned to weight trees/racks safely after use.
Members must follow all safety instructions displayed on equipment.
12. Health Conditions and Medical Approval
12.1 You must inform staff of any health conditions that may affect your ability to train safely before using any facilities or joining classes.
12.2 If new health concerns arise that you did not previously disclose, you must inform staff as soon as possible and seek medical advice before resuming exercise.
12.3 By using the gym facilities, you confirm that:
You are in good physical health and not knowingly incapable of engaging in exercise;
You are not aware of any reason why exercise would be detrimental to your health or physical condition;
You have medical clearance if required;
You understand you are responsible for your own wellbeing while exercising (except where the gym is negligent).
12.4 Participation in classes or activities is at your own risk. By taking part, you accept responsibility for any injury or illness resulting from your participation, except where caused by the gym's negligence or breach of duty.
13. Member Conduct and Behaviour
13.1 Members must, at all times:
Follow all posted rules, staff instructions, and safety signage;
Use equipment only for its intended purpose and as demonstrated during induction or by staff;
Re-rack weights and return equipment to proper storage after use;
Keep facilities clean and tidy;
Respect other members, guests, and staff;
Not cause disturbance, intimidation, or harm to others.
13.2 Damage to equipment or facilities caused by misuse, negligence, or intentional acts may be charged to the responsible member.
13.3 truGym Huddersfield may suspend or terminate membership, with or without notice, where a member:
Seriously or repeatedly breaches these terms, club rules, or the behaviour policy;
Poses a risk to the health, safety, or wellbeing of others;
Engages in harassment, intimidation, bullying, or discrimination;
Uses equipment or facilities dangerously or in ways that damage them;
Refuses to follow staff instructions;
Violates any applicable laws or regulations.
13.4 Where membership is terminated due to misconduct, no refund of fees will be given and the gym may retain part of any fees paid to cover damages or reasonable costs incurred.
13.5 A member who has had their membership terminated may only be readmitted at the gym's sole discretion.
13.6 Refusal of Membership Applications
truGym Huddersfield may refuse an application for membership where it has a reasonable and legitimate basis to do so, including where:
• The applicant has previously had membership suspended or terminated;
• The applicant has outstanding unpaid sums owed to truGym Huddersfield;
• The applicant has provided inaccurate, incomplete, or misleading information;
• The applicant does not meet the age, supervision, membership-type, or eligibility requirements;
• Accepting the application may create a reasonably foreseeable health, safety, safeguarding, security, fraud, or operational risk to the gym, its members, staff, or visitors;
• The applicant has previously engaged in threatening, abusive, harassing, intimidating, fraudulent, unlawful, or seriously disruptive conduct;
• The membership requested is unavailable or no longer offered; or
• The application does not comply with the gym’s joining requirements or payment verification process.
13.7 Membership Approval
Membership is subject to approval by truGym Huddersfield. A completed application, payment authorisation, or creation of an online account does not guarantee that membership will be approved or activated.
Where an application is refused before the membership starts, any payment taken in advance for a service that will not be provided will be returned, subject to any lawful deduction or other legal entitlement.
13.8 Suspension or Termination of Existing Memberships
truGym Huddersfield may suspend, restrict, or terminate an existing membership where it has reasonable grounds to believe that the member:
• Has breached these terms, the club rules, or the behaviour policy;
• Has failed to pay membership fees or other sums due;
• Has provided false, inaccurate, or misleading information;
• Has allowed another person to use their membership, access card, or QR code;
• Presents a health, safety, security, safeguarding, or operational risk;
• Has acted abusively, threateningly, fraudulently, unlawfully, or in a seriously disruptive manner;
• Has repeatedly failed to follow reasonable staff instructions; or
• No longer meets the eligibility requirements for the relevant membership.
13.9 Immediate Action
Where truGym Huddersfield reasonably considers that immediate action is necessary to protect members, staff, visitors, property, or the operation of the gym, it may suspend access immediately while the matter is reviewed.
Where reasonably practicable, the member will be informed of the reason for the suspension and given an opportunity to respond. The gym may terminate the membership where the circumstances justify termination under these terms.
13.10 Proportionate and Lawful Application
Any decision to refuse, suspend, restrict, or terminate membership will be based on a legitimate and proportionate reason, applied consistently, and made in accordance with applicable law. Such decisions will not be based on a protected characteristic, a member’s lawful exercise of their consumer rights, or the submission of a genuine complaint.
13.11 No Obligation to Provide Detailed Security Information
Where a decision involves security, safeguarding, fraud prevention, personal data, or the safety of members or staff, truGym Huddersfield may limit the information it provides about the decision where doing so would be inappropriate or could undermine safety, security, an investigation, or the rights of another person.
13.12 Reapplication
Where an application has been refused or a membership has been suspended or terminated, truGym Huddersfield may decline a later application where the original reason remains relevant or the applicant has not resolved the circumstances that led to the decision.
14. Behaviour and Harassment Policy
Expected Standards of Behaviour:
14.1 All members, guests, and staff are expected to:
Respect the rights, dignity, and personal space of others at all times;
Use respectful language; avoid swearing, insults, or offensive remarks;
Follow gym instructions, signage, and staff directions;
Share equipment and space fairly; do not monopolise machines or areas;
Address issues or concerns through appropriate channels (management or staff);
Not engage in any form of harassment or unwelcome conduct.
Definition of Harassment:
14.2 Harassment includes (but is not limited to):
Verbal: shouting, threats, insults, derogatory comments;
Physical: unwelcome contact, following someone, blocking movement, physical intimidation;
Social: spreading rumours, deliberate exclusion, targeting via third parties;
Written/Electronic: messages, social media posts, emails, or other online conduct directed at members.
14.3 Harassment may be directed at an individual or a group and includes conduct that creates a hostile, offensive, or intimidating environment.
Complaint Procedures:
14.4 To report concerns:
Contact management or staff as soon as possible;
Provide details: date, time, location, description of incident, and names of witnesses;
Your report will be treated seriously and, as far as possible, confidentially.
14.5 The gym will review all evidence, including:
Staff reports and observations;
CCTV footage (where available);
Written statements from the parties involved;
Witness accounts.
14.6 Each party may be interviewed individually as part of the investigation.
Sanctions and Remedies:
14.7 If a complaint is substantiated, the gym may impose:
Verbal or written warnings;
Temporary or permanent restrictions on facility access;
Suspension or permanent termination of membership;
Referral to external authorities (police, local authority);
Reasonable remedies for the affected party (e.g. schedule adjustments, class reassignments).
14.8 A complaint or difference of opinion will not, by itself, be treated as misconduct. However, the gym may take appropriate action where, following a reasonable review, a person is found to have made knowingly false allegations, submitted deliberately misleading information, or used the complaints process to threaten, harass, intimidate, or target another person.
14.9 External authorities (such as the police) will be involved if a law may have been broken or a serious risk to safety is identified.
What is Not Harassment:
14.10 The following do not constitute harassment under this policy:
Sharing space or using equipment near another member without deliberate targeting;
Speaking to others or staff in a respectful manner;
Incidental contact or conversation in communal spaces where no intimidation is intended;
Legitimate membership disputes or differences of opinion, unless accompanied by persistent, targeted, unwelcome conduct.
Aim:
14.11 truGym Huddersfield aims to resolve disputes fairly, consistently, and promptly. Mediation may be offered in some cases. All members, guests, and staff share responsibility for upholding this policy and fostering a safe, respectful gym community.
15. Lockers, Padlocks, and Lost Property
15.1 Lockers are provided for day use only and cannot be reserved for overnight storage.
15.2 Any padlocks and items left in lockers overnight may be removed during daily locker checks conducted by gym staff.
15.3 Removed items will be kept in lost property for up to 7 days. After 7 days, the gym is not responsible for items and they may be disposed of or donated.
15.4 The gym accepts no liability for:
Items left in lockers (whether day or overnight);
Items damaged, lost, or stolen from lockers or the gym premises;
Personal property left unattended in any area of the gym.
15.5 Members should use lockers for valuables and ensure lockers are kept secure. It is the member's responsibility to protect their own belongings.
15.6 Replacement locker keys are charged at £6.00 per key.
15.7 Padlocks sold by the gym are charged at £5.00 each.
15.8 The gym is not responsible for padlocks or keys lost or damaged by members.
16. Class Booking and Access
16.1 Classes are booked via the ClubRight app or at reception, subject to availability.
16.2 Your QR code or access card is for your personal use only and must not be shared with anyone else.
16.3 Classes open for booking one week prior to the class date at 6am each morning.
16.4 Members are encouraged to cancel classes they cannot attend as soon as possible to free spaces for other members.
16.5 Repeated failure to attend booked classes without cancellation may result in booking restrictions or cancellation of future bookings at the gym's discretion.
17. Hours of Operation and Closures
17.1 Standard opening hours and manned hours are displayed at reception and on the gym's website.
17.2 The gym may alter opening hours, extend hours, or temporarily close areas for maintenance, refurbishment, health and safety inspections, or events.
17.3 Reasonable notice will be given for planned closures or hour changes where practicable.
17.4 Emergency closures due to safety hazards or unforeseen circumstances may occur without prior notice.
17.5 Refunds or membership adjustments due to temporary unavailability of facilities are at the gym's discretion but will be considered fairly where core services cannot be provided for a significant continuous period (7+ days).
18. Multi-Club Access
18.1 Where included in your membership, you may access other truGym sites upon:
Presentation of your ClubRight app, or
Showing your membership card, or
Confirmation from truGym Huddersfield reception that you have multi-club access.
18.2 Access to other truGym sites is subject to each site's rules, opening hours, and facilities.
18.3 Multi-club access may be suspended, restricted, or withdrawn at any time.
19. Payment Changes and Price Amendments
19.1 The gym reserves the right to amend membership prices or packages during your membership.
19.2 Any price increase will be communicated in writing at least 30 days before the new price takes effect.
19.3 If you do not agree to a price increase, you will have the right to cancel your membership within the notice period without penalty (subject to any minimum terms).
19.4 Changes to membership packages, facilities included, or terms may also be implemented with reasonable notice.
20. Footwear and Dress Code
20.1 Clean, closed-toe gym shoes or sports footwear must be worn in all gym and studio areas for safety and hygiene reasons.
20.2 Appropriate gym clothing must be worn at all times; casual street clothes are not acceptable.
20.3 Suitable swimwear (one-piece, two-piece, or swim shorts) must be worn in pool areas. Underwear or boxers are not acceptable as swimwear.
20.4 The gym may refuse entry or ask a member to leave if dress or footwear is unsafe or inappropriate.
21. Pool Rules and Temperature
21.1 Pool Temperature:
The swimming pool is not heated beyond regulatory standards and is kept between 26–28 degrees Celsius in line with Swim England guidance and UK regulations.
21.2 Pool Safety Rules:
No diving, jumping, or running into the pool;
No mobile phones, cameras, or recording devices at poolside;
No flash photography;
Appropriate swimwear must be worn; no underwear/boxers;
Please shower between using different wet facilities (pool, sauna, steam room, jacuzzi);
Children must not use spa facilities (jacuzzi, steam room, sauna);
Parents/guardians must supervise children in and around the pool at all times;
Do not bring your own essences, oils, or substances for use in the steam room or other wet areas;
No smoking, vaping, or consumption of alcohol at poolside or in wet areas.
21.3 Enforcement:
Repeated breach of pool rules may result in you being asked to leave poolside immediately;
Continued disregard for pool rules may result in suspension or termination of membership.
22. Injuries and First Aid
22.1 If any injury occurs while on the gym premises, you must report it to staff immediately so appropriate first aid can be provided and an incident form completed.
22.2 It is your responsibility to exercise within your own physical limits and to stop exercise if you feel unwell, dizzy, or in pain.
22.3 Members are responsible for their own exercise decisions and the consequences of their participation in activities.
22.4 Liability Limitations (subject to legal requirements):
The gym is not responsible for injuries arising from your own misuse of equipment, failure to follow safety instructions, or exercise beyond your physical capacity;
The gym is not responsible for injuries caused by third parties;
The gym is not responsible for injuries caused by circumstances entirely outside its control;
However, the gym IS responsible for injuries caused by the gym's negligence, breach of duty, or failure to maintain safe equipment or premises.
23. Facilities, Maintenance, and Refunds
23.1 From time to time, parts of the gym (pool, sauna, classes, specific equipment, etc.) may be temporarily unavailable due to:
Routine maintenance or cleaning;
Equipment repair or replacement;
Health and safety inspections;
Staff absence;
Events or special occasions;
Emergency circumstances or safety hazards.
23.2 The gym will seek to restore unavailable facilities as soon as reasonably possible.
23.3 Refunds or credits for partial facility unavailability are not usually given for short-term closures (less than 7 days).
23.4 Where the gym is unable to provide core services (e.g. full closure) for a significant continuous period (7+ days), the gym will, at its discretion:
Extend your membership by an equivalent period;
Freeze your membership;
Issue a pro-rata refund;
Offer other reasonable compensation.
23.5 Refunds are not given for unavailability of facilities caused by circumstances wholly beyond the gym's control (e.g. utility failures, severe weather, local authority action).
24. Smoking, Vaping, Alcohol, and Prohibited Substances
24.1 Smoking and vaping are strictly prohibited anywhere inside the gym premises, including changing rooms, toilets, and corridors.
24.2 Members must not use the facilities while under the influence of alcohol or drugs.
24.3 The use, possession, sale, or distribution of illegal drugs or controlled substances is strictly prohibited and may result in:
Immediate termination of membership without refund;
Referral to police or other authorities;
Legal action.
24.4 Members may not bring alcohol into the gym, except as part of a gym-supplied or pre-approved service.
25. Lost Property (General)
25.1 All lost property (items not claimed in lockers) will be kept at the gym's lost property office for a maximum of 7 days.
25.2 After 7 days, unclaimed items may be disposed of, donated to charity, or recycled.
25.3 The gym is not responsible for identifying owners or contacting members about lost property.
25.4 Items of significant value (jewellery, electronics, etc.) will be held at reception; members should collect items as soon as possible.
26. Limitation of Liability
26.1 Subject to UK law, the gym's liability is limited as follows:
26.2 The gym CANNOT exclude liability for:
Death or personal injury caused by the gym's negligence;
Breach of a legal duty owed to you (e.g. duty to provide safe equipment or premises);
Any liability that cannot be excluded under UK law.
26.3 The gym IS NOT liable for:
Loss, damage, or theft of personal property (including in lockers, changing rooms, or car park), unless caused by the gym's negligence;
Indirect, consequential, special, or financial loss or damage;
Costs or expenses arising from your membership or use of facilities;
Injury or illness caused by a third party or circumstances wholly outside the gym's control;
Injury arising from your own misuse of equipment, failure to follow instructions, or exercise beyond your capacity (except where caused by gym negligence).
26.4 Where the gym IS at fault, liability will be limited to a reasonable amount, having regard to factors such as:
Whether damage was caused by the gym's negligent act or omission;
The proportionate contribution of the gym to the harm;
Any contribution by you to the harm;
The total membership fees paid in the previous 12 months.
26.5 Members are responsible for their own exercise, fitness decisions, and the consequences of using the gym.
27. Assumption of Risk and Personal Responsibility
27.1 By using the gym facilities, you acknowledge that:
Physical exercise carries inherent risks of injury;
You have read and understood all health and safety information provided;
You are voluntarily participating in exercise;
You understand the risks and accept responsibility for your own safety (except where the gym is negligent);
You are in suitable health to participate, or you have medical clearance;
You will follow all safety instructions and use equipment correctly;
You will stop exercise immediately if you feel unwell.
27.2 This acknowledgment does not apply to injuries caused by the gym's negligence or breach of duty.
28. Induction Waiver and Opt-Out
28.1 If you choose not to attend a formal induction with staff, you must sign an induction waiver confirming that:
You have opted out of induction training;
You are a confident and experienced gym user;
You accept full responsibility for your own wellbeing during unmanned hours;
You will seek advice from staff in manned hours if unfamiliar with any equipment;
You are fully confident using the equipment safely;
You understand all usage risks.
28.2 Failure to arrange or attend an induction will be treated as an opt-out and confirmation that you have read the waiver and agree to its terms.
29. Fire Safety and Emergencies
29.1 If you discover a fire or emergency:
Activate the nearest alarm immediately;
Alert staff;
Leave the building by the nearest safe exit;
Do not stop to collect personal belongings.
29.2 If you hear the fire alarm:
Leave the building calmly by the nearest exit;
Do not use lifts;
Go to the designated assembly point (usually the car park);
Remain at the assembly point until authorised by gym management or emergency services to re-enter.
29.3 Emergency contact numbers are displayed throughout the gym. Members are responsible for using emergency contact procedures during unmanned hours.
30. Third Party Rights
30.1 No person other than truGym Huddersfield and the member has any rights under these terms and conditions, in accordance with the Contracts (Rights of Third Parties) Act 1999.
30.2 A third party has no right to enforce any provision of this agreement.
31. Use and Protection of Personal Information
31.1 Personal and transactional information you provide (name, address, contact details, email, phone number, payment details, health information) is used to:
Manage your membership and account;
Process payments;
Communicate important information about your membership;
Comply with legal obligations;
Improve gym services.
For the purposes of a children’s membership, this does not prevent the Responsible Adult who arranged or manages the membership from exercising rights or fulfilling responsibilities under these terms.
31.2 Data is processed in accordance with:
UK General Data Protection Regulation (GDPR);
Data Protection Act 2018;
The gym's Privacy Policy (available at reception and on the website).
31.3 The lawful basis for processing while your membership is active is Contract (necessary to perform the membership agreement).
31.4 The lawful basis for processing after cancellation or lapse is Legitimate Business Interest (for record-keeping, dispute resolution, recovery of debts).
32. Unauthorised Access to Personal Information
32.1 Unless a member of the gym's staff has been fraudulent or negligent, the gym is not liable for losses you may suffer as a result of unauthorised access by a third party to information you transmit (including credit/debit card details).
32.2 You are responsible for:
Keeping your account login details secure;
Protecting your payment card details;
Notifying the gym immediately if you suspect unauthorised use or access.
32.3 Notify your bank and the gym immediately if you suspect fraudulent use of your payment card.
33. Membership Freezes
33.1 You may request to freeze your membership for a minimum of 1 month and a maximum of 6 months.
33.2 Freeze requests must be submitted via email at least 5 working days before your next scheduled payment date.
33.3 Medical or Pregnancy Freezes:
Freezes for serious illness, injury, or disability may be approved with medical evidence (e.g. doctor's note confirming you cannot use the gym for at least 2 calendar months);
Pregnancy-related freezes may be approved with medical evidence;
The gym will act reasonably in considering such requests.
33.4 Other Circumstance Freezes:
Freezes for other reasons (temporary relocation, work commitments, etc.) may be considered at the gym's discretion;
Supporting evidence may be requested.
33.5 Frozen memberships will have payment suspended during the freeze period (or reduced as stated in your membership details).
33.6 Any unused or frozen time will be added to the end of your original membership term (for prepaid memberships) or your membership will resume on the restart date (for rolling memberships).
33.7 Any approved freeze and restart date will be confirmed in writing by the gym.
33.8 If a freeze request is declined, you may appeal to the gym manager in writing within 7 days.
34. Updates and Changes to Terms and Conditions
34.1 truGym Huddersfield may update these terms to reflect changes to the law, regulatory requirements, technology, payment methods, facilities, services, or gym operations.
34.2 Any material change affecting an existing member’s rights or obligations will be communicated in advance where required by law.
34.3 Changes will not retrospectively alter rights or obligations that have already arisen, unless permitted by law or agreed with the member.
34.4 Where a material change gives the member a legal right to cancel, the member may exercise that right in accordance with the notice and cancellation provisions that apply.
34.5 Continued use of the gym after reasonable notice of a change may constitute acceptance only where permitted by law and where the change has been communicated clearly.
35. Data Security and Cookies
35.1 The gym uses reasonable technical and organisational measures to protect your personal data.
35.2 The gym's website may use cookies to track usage and improve services. More information is available in the gym's Privacy Policy.
36. Dispute Resolution and Complaints
36.1 Internal Resolution:
If you have a complaint about your membership or the gym's services, please contact the gym manager in writing via email with details of the issue.
36.2 The gym will acknowledge your complaint within 7 days and investigate.
36.3 A response will be provided within 28 days of receipt of your complaint.
External Resolution:
If a member remains dissatisfied after the internal complaints process, they may seek independent guidance from Citizens Advice Consumer Service or Trading Standards. Where an approved alternative-dispute-resolution or ombudsman scheme applies to the relevant dispute, the member may also use that scheme in accordance with its rules.
36.5 These terms are governed by UK law and any disputes will be subject to the jurisdiction of the courts of England and Wales.
36.6 A complaint about a decision to refuse, suspend, restrict, or terminate membership will be reviewed in accordance with the gym’s complaints procedure. This review does not require truGym Huddersfield to reinstate access while a safety, safeguarding, security, payment, or conduct concern remains under review.
37. Governing Law and Jurisdiction
37.1 These terms and conditions are governed by the laws of England and Wales.
37.2 Any dispute arising from these terms or a membership will be subject to the courts of England and Wales, unless applicable consumer law gives the member the right to bring proceedings in another jurisdiction.
37.3 If any provision of these terms is found to be invalid or unenforceable under UK law, that provision will be severed, but the remaining terms will continue in full force.
38. Acknowledgment and Agreement
38.1 By applying for, arranging, or using a membership, the relevant adult applicant or Responsible Adult confirms that they have read and understood these terms, agree to be bound by them, will comply with the club rules and staff instructions, and consent to the processing of personal data as described in these terms and the gym’s Privacy Policy.
Have read and understood these terms and conditions;
Agree to be bound by them;
Have the legal capacity to enter into this agreement;
Accept all risks inherent in using the gym (except where the gym is negligent);
Will comply with all club rules and staff instructions;
Consent to the processing of your personal data as described;
Understand that membership is personal and non-transferable.
38.2 Where a membership is arranged for a person under 16, the Responsible Adult
confirms that they are authorised to arrange and manage that membership and accepts responsibility for payments, account information, safe supervision, and submitting any cancellation request required under these terms.
39. Contact Information
For cancellations, complaints, or queries, please contact:
truGym Huddersfield
198 Wakefield Rd, Moldgreen, Huddersfield HD5 9BD
Email :trugymhuddersfield.mgr@gmail.com
Phone: 01484 421136
Website: Health Clubs & Gyms | Trugym
Opening Hours: Monday-Friday 0500-2300 - Saturday & Sunday 0600-2200
Manned Hours: Monday-Friday 0445-2315 - Saturday & Sunday 0545-2215