truGym Huddersfield – Membership Terms & Conditions
IMPORTANT LEGAL NOTE: These terms and conditions are designed to provide comprehensive coverage within UK consumer protection law. However, you cannot exclude liability for death or personal injury caused by the gym's negligence under any circumstances—this is required by law. Liability for breach of contract and certain other claims also cannot be fully excluded. This document should be reviewed by a qualified UK solicitor before use, as UK law overrides contract terms in these critical areas. This is not legal advice.
1. Memberships – Core Rules
1.1 Memberships run on a monthly rolling basis and renew automatically each month until cancelled.
1.2 To cancel, you must email the gym's official contact address. Verbal cancellations and cancelling your Direct Debit or card with your bank do not cancel your membership with the gym.
1.3 If your cancellation email is received 5 working days or more before your usual payment date, your membership will be cancelled at the end of that paid month, and no further payments will be taken.
1.4 If your cancellation email is received fewer than 5 working days before your usual payment date, the next payment will be taken as scheduled, and your membership will end at the end of that next paid month.
1.5 Memberships are for the named member only and must not be shared, transferred, or used by anyone else. Allowing another person to use your membership, QR code, or access card may result in immediate suspension or termination without refund.
1.6 Your membership agreement commences on the date specified in your confirmation email. You are responsible for reading and understanding all terms before joining.
2. Payments and Overdue Accounts
2.1 Membership payments are collected monthly in advance via your agreed payment method (Direct Debit, card subscription, or other agreed method).
2.2 By providing payment details, you authorise the gym to collect fees on your agreed schedule.
2.3 If a payment fails or your account is in arrears, your access may be restricted until the outstanding balance is cleared.
2.4 Membership cannot be cancelled or frozen while overdue balances remain outstanding. All outstanding sums must be paid before any changes to your membership can be processed.
2.5 Late or non-payment may result in the gym taking reasonable steps to recover the debt, including referral to third-party collection agencies. You may be liable for reasonable costs incurred by the gym in recovering overdue amounts.
2.6 The gym reserves the right to suspend membership access immediately if payments fall more than 30 days in arrears.
3. Refund Policy
3.1 No refunds are given for payments taken when the cancellation email was received fewer than 5 working days before the payment date, unless agreed otherwise in writing.
3.2 No refunds are given if you have used the gym facilities during the membership month in which cancellation is requested, unless agreed otherwise or required by law.
3.3 Where a duplicate payment is taken in error by the gym, a free month will be added to your membership or a refund will be issued at your choice.
3.4 Refunds are not given if facilities become temporarily unavailable due to routine maintenance, events, or reasons outside the gym's control.
3.5 If the gym is unable to provide core services (such as a full closure) for a significant continuous period (more than 7 days), the gym will, at its discretion, offer remedies such as a freeze, extension of membership, or a pro-rata refund.
3.6 You will not be charged for services not provided due to circumstances wholly beyond the gym's control.
4. Cooling-Off Period
4.1 If you sign up online, by phone, or off-site, you have a legal 14-day cooling-off period from the day after your membership is confirmed, in line with UK consumer protection law.
4.2 You can cancel without giving a reason during this period and receive a full refund of membership fees, provided you have not used the gym facilities.
4.3 If you have made use of the gym during the cooling-off period, a proportionate amount for the period of use will be deducted from any refund.
4.4 All cooling-off cancellations must be made in writing via email to the gym's official contact address.
4.5 Refunds under this cooling-off right will be processed within 30 days of your cancellation request.
5. Student Memberships
5.1 Anyone aged 16 or over may hold a membership independently.
5.2 Student memberships are available to those with valid student status; proof of current student ID may be required.
5.3 Student memberships follow the same cancellation, payment, and refund rules as standard memberships unless otherwise stated in your membership confirmation.
5.4 If student status is claimed but cannot be verified, the gym may convert your membership to a standard rate with 30 days' notice.
6. Prepaid Memberships
6.1 Prepaid memberships are paid in advance for a fixed term (e.g. 3, 6, or 12 months) and are non-refundable after use begins, except:
Where required by law (including cooling-off and early termination rights);
Where the gym is unable to provide services for a significant period;
Where the gym is in material breach of these terms.
6.2 Prepaid membership periods that are frozen (in accordance with section 26 of these terms) will have unused frozen time added to the end of the membership term.
6.3 Where you renew a prepaid membership before expiry, any renewal price or promotional rate will be confirmed in writing at the time of renewal.
6.4 Prepaid memberships are personal and non-transferable.
7. Promotional Memberships and Offers
7.1 Promotional memberships (including Black Friday, seasonal offers, or other discounted rates) may have specific minimum terms or non-cancellation periods. These terms will be clearly stated at the point of sale and in your confirmation email.
7.2 Where stated, you may be required to complete at least one full standard-price month after any discounted promotional period before you can cancel your membership.
7.3 Promotional rates cannot usually be combined with other discounts or offers unless expressly stated.
7.4 Any special offer terms will override the standard terms in this agreement only to the extent stated in your membership confirmation.
8. Early Cancellation and Circumstances Beyond Your Control
8.1 In exceptional circumstances, you may request early cancellation of a fixed-term membership without penalty if you can demonstrate:
Serious illness, injury, or disability that prevents use of the gym for at least 2 calendar months (medical evidence required);
Pregnancy (medical evidence may be required);
Permanent relocation to a location more than 50 miles from the gym (evidence of relocation required);
Other exceptional hardship or change in circumstances beyond your control.
8.2 The gym will consider such requests reasonably and in accordance with UK consumer protection law.
8.3 Where early cancellation is approved, the gym may offer options such as:
Membership freeze for a set period;
Transfer to another truGym site (if available);
Early termination with pro-rata refund.
8.4 Any agreed early cancellation or adjustment will be confirmed in writing by the gym.
9. Overdue Memberships and Payment Status
9.1 If your membership is overdue (payment not received by the due date), the membership cannot be cancelled or frozen until all outstanding balances are paid in full.
9.2 All outstanding payment obligations remain active and due, even if you request cancellation.
9.3 Bank notifications stating "subscription cancelled" from your bank or payment provider do not constitute cancellation of your membership with the gym. Your membership with the gym remains active and payments remain due.
9.4 You are solely responsible for ensuring you give proper written notice by email to cancel your membership; relying on your bank or payment provider to stop payments is insufficient and does not discharge your contractual obligations.
10. Age Restrictions and Junior Use
10.1 Children aged 12–15 may use the gym facilities only under direct supervision of a responsible adult (aged 18 or over).
10.2 Children under 16 may use the pool only during specified family swim times and must be accompanied by a responsible adult in the water or on poolside at all times.
10.3 Family swim times are:
Monday–Friday: 2pm–5pm
Saturday and Sunday: 9am–12pm and 2pm–5pm
10.4 Anyone under 16 must hold a children's membership or be included in a family plan membership.
10.5 Anyone aged 16 or over must hold an adult or student membership as applicable.
10.6 Spa facilities (jacuzzi, steam room, sauna) are strictly for members aged 16 and over.
10.7 Serious or repeated breach of age and supervision rules may result in immediate termination of membership without refund.
11. Induction, Safety Waiver, and Health Questionnaire
11.1 All new members must either:
Complete a gym induction with a member of staff to be shown how to safely use the facilities; or
Sign an induction waiver form confirming they are confident and competent in using gym equipment safely.
11.2 Induction waivers are available on the club website, via email, or at reception.
11.3 It is your responsibility to ensure you have completed the required induction or signed the induction waiver before using any gym facilities.
11.4 All members must complete the health questionnaire (PAR-Q or equivalent) before first use and must update the gym immediately if your health status changes.
11.5 The health questionnaire will be emailed to you along with these terms and conditions and a breakdown of payments.
11.6 Members are strongly advised to consult their doctor before beginning any exercise programme or if you have any pre-existing medical conditions.
11.7 Any advanced or specialised training must be booked with one of the gym's personal trainers.
11.8 Members must ensure all equipment is used correctly:
All pins, clips, and weights must be correctly attached and loaded on machines.
Weights must be returned to weight trees/racks safely after use.
Members must follow all safety instructions displayed on equipment.
12. Health Conditions and Medical Approval
12.1 You must inform staff of any health conditions that may affect your ability to train safely before using any facilities or joining classes.
12.2 If new health concerns arise that you did not previously disclose, you must inform staff as soon as possible and seek medical advice before resuming exercise.
12.3 By using the gym facilities, you confirm that:
You are in good physical health and not knowingly incapable of engaging in exercise;
You are not aware of any reason why exercise would be detrimental to your health or physical condition;
You have medical clearance if required;
You understand you are responsible for your own wellbeing while exercising (except where the gym is negligent).
12.4 Participation in classes or activities is at your own risk. By taking part, you accept responsibility for any injury or illness resulting from your participation, except where caused by the gym's negligence or breach of duty.
13. Member Conduct and Behaviour
13.1 Members must, at all times:
Follow all posted rules, staff instructions, and safety signage;
Use equipment only for its intended purpose and as demonstrated during induction or by staff;
Re-rack weights and return equipment to proper storage after use;
Keep facilities clean and tidy;
Respect other members, guests, and staff;
Not cause disturbance, intimidation, or harm to others.
13.2 Damage to equipment or facilities caused by misuse, negligence, or intentional acts may be charged to the responsible member.
13.3 truGym Huddersfield may suspend or terminate membership, with or without notice, where a member:
Seriously or repeatedly breaches these terms, club rules, or the behaviour policy;
Poses a risk to the health, safety, or wellbeing of others;
Engages in harassment, intimidation, bullying, or discrimination;
Uses equipment or facilities dangerously or in ways that damage them;
Refuses to follow staff instructions;
Violates any applicable laws or regulations.
13.4 Where membership is terminated due to misconduct, no refund of fees will be given and the gym may retain part of any fees paid to cover damages or reasonable costs incurred.
13.5 A member who has had their membership terminated may only be readmitted at the gym's sole discretion.
14. Behaviour and Harassment Policy
Expected Standards of Behaviour:
14.1 All members, guests, and staff are expected to:
Respect the rights, dignity, and personal space of others at all times;
Use respectful language; avoid swearing, insults, or offensive remarks;
Follow gym instructions, signage, and staff directions;
Share equipment and space fairly; do not monopolise machines or areas;
Address issues or concerns through appropriate channels (management or staff);
Not engage in any form of harassment or unwelcome conduct.
Definition of Harassment:
14.2 Harassment includes (but is not limited to):
Verbal: shouting, threats, insults, derogatory comments;
Physical: unwelcome contact, following someone, blocking movement, physical intimidation;
Social: spreading rumours, deliberate exclusion, targeting via third parties;
Written/Electronic: messages, social media posts, emails, or other online conduct directed at members.
14.3 Harassment may be directed at an individual or a group and includes conduct that creates a hostile, offensive, or intimidating environment.
Complaint Procedures:
14.4 To report concerns:
Contact management or staff as soon as possible;
Provide details: date, time, location, description of incident, and names of witnesses;
Your report will be treated seriously and, as far as possible, confidentially.
14.5 The gym will review all evidence, including:
Staff reports and observations;
CCTV footage (where available);
Written statements from the parties involved;
Witness accounts.
14.6 Each party may be interviewed individually as part of the investigation.
Sanctions and Remedies:
14.7 If a complaint is substantiated, the gym may impose:
Verbal or written warnings;
Temporary or permanent restrictions on facility access;
Suspension or permanent termination of membership;
Referral to external authorities (police, local authority);
Reasonable remedies for the affected party (e.g. schedule adjustments, class reassignments).
14.8 Repeated false or malicious complaints may also result in disciplinary action against the person making the complaint.
14.9 External authorities (such as the police) will be involved if a law may have been broken or a serious risk to safety is identified.
What is Not Harassment:
14.10 The following do not constitute harassment under this policy:
Sharing space or using equipment near another member without deliberate targeting;
Speaking to others or staff in a respectful manner;
Incidental contact or conversation in communal spaces where no intimidation is intended;
Legitimate membership disputes or differences of opinion, unless accompanied by persistent, targeted, unwelcome conduct.
Aim:
14.11 truGym Huddersfield aims to resolve disputes fairly, consistently, and promptly. Mediation may be offered in some cases. All members, guests, and staff share responsibility for upholding this policy and fostering a safe, respectful gym community.
15. Lockers, Padlocks, and Lost Property
15.1 Lockers are provided for day use only and cannot be reserved for overnight storage.
15.2 Any padlocks and items left in lockers overnight may be removed during daily locker checks conducted by gym staff.
15.3 Removed items will be kept in lost property for up to 7 days. After 7 days, the gym is not responsible for items and they may be disposed of or donated.
15.4 The gym accepts no liability for:
Items left in lockers (whether day or overnight);
Items damaged, lost, or stolen from lockers or the gym premises;
Personal property left unattended in any area of the gym.
15.5 Members should use lockers for valuables and ensure lockers are kept secure. It is the member's responsibility to protect their own belongings.
15.6 Replacement locker keys are charged at £6.00 per key.
15.7 Padlocks sold by the gym are charged at £5.00 each.
15.8 The gym is not responsible for padlocks or keys lost or damaged by members.
16. Class Booking and Access
16.1 Classes are booked via the ClubRight app or at reception, subject to availability.
16.2 Your QR code or access card is for your personal use only and must not be shared with anyone else.
16.3 Classes open for booking one week prior to the class date at 6am each morning.
16.4 Members are encouraged to cancel classes they cannot attend as soon as possible to free spaces for other members.
16.5 Repeated failure to attend booked classes without cancellation may result in booking restrictions or cancellation of future bookings at the gym's discretion.
17. Hours of Operation and Closures
17.1 Standard opening hours and manned hours are displayed at reception and on the gym's website.
17.2 The gym may alter opening hours, extend hours, or temporarily close areas for maintenance, refurbishment, health and safety inspections, or events.
17.3 Reasonable notice will be given for planned closures or hour changes where practicable.
17.4 Emergency closures due to safety hazards or unforeseen circumstances may occur without prior notice.
17.5 Refunds or membership adjustments due to temporary unavailability of facilities are at the gym's discretion but will be considered fairly where core services cannot be provided for a significant continuous period (7+ days).
18. Multi-Club Access
18.1 Where included in your membership, you may access other truGym sites upon:
Presentation of your ClubRight app, or
Showing your membership card, or
Confirmation from truGym Huddersfield reception that you have multi-club access.
18.2 Access to other truGym sites is subject to each site's rules, opening hours, and facilities.
18.3 Multi-club access may be suspended, restricted, or withdrawn at any time.
19. Payment Changes and Price Amendments
19.1 The gym reserves the right to amend membership prices or packages during your membership.
19.2 Any price increase will be communicated in writing at least 30 days before the new price takes effect.
19.3 If you do not agree to a price increase, you will have the right to cancel your membership within the notice period without penalty (subject to any minimum terms).
19.4 Changes to membership packages, facilities included, or terms may also be implemented with reasonable notice.
20. Footwear and Dress Code
20.1 Clean, closed-toe gym shoes or sports footwear must be worn in all gym and studio areas for safety and hygiene reasons.
20.2 Appropriate gym clothing must be worn at all times; casual street clothes are not acceptable.
20.3 Suitable swimwear (one-piece, two-piece, or swim shorts) must be worn in pool areas. Underwear or boxers are not acceptable as swimwear.
20.4 The gym may refuse entry or ask a member to leave if dress or footwear is unsafe or inappropriate.
21. Pool Rules and Temperature
21.1 Pool Temperature:
The swimming pool is not heated beyond regulatory standards and is kept between 26–28 degrees Celsius in line with Swim England guidance and UK regulations.
21.2 Pool Safety Rules:
No diving, jumping, or running into the pool;
No mobile phones, cameras, or recording devices at poolside;
No flash photography;
Appropriate swimwear must be worn; no underwear/boxers;
Please shower between using different wet facilities (pool, sauna, steam room, jacuzzi);
Children must not use spa facilities (jacuzzi, steam room, sauna);
Parents/guardians must supervise children in and around the pool at all times;
Do not bring your own essences, oils, or substances for use in the steam room or other wet areas;
No smoking, vaping, or consumption of alcohol at poolside or in wet areas.
21.3 Enforcement:
Repeated breach of pool rules may result in you being asked to leave poolside immediately;
Continued disregard for pool rules may result in suspension or termination of membership.
22. Injuries and First Aid
22.1 If any injury occurs while on the gym premises, you must report it to staff immediately so appropriate first aid can be provided and an incident form completed.
22.2 It is your responsibility to exercise within your own physical limits and to stop exercise if you feel unwell, dizzy, or in pain.
22.3 Members are responsible for their own exercise decisions and the consequences of their participation in activities.
22.4 Liability Limitations (subject to legal requirements):
The gym is not responsible for injuries arising from your own misuse of equipment, failure to follow safety instructions, or exercise beyond your physical capacity;
The gym is not responsible for injuries caused by third parties;
The gym is not responsible for injuries caused by circumstances entirely outside its control;
However, the gym IS responsible for injuries caused by the gym's negligence, breach of duty, or failure to maintain safe equipment or premises.
23. Facilities, Maintenance, and Refunds
23.1 From time to time, parts of the gym (pool, sauna, classes, specific equipment, etc.) may be temporarily unavailable due to:
Routine maintenance or cleaning;
Equipment repair or replacement;
Health and safety inspections;
Staff absence;
Events or special occasions;
Emergency circumstances or safety hazards.
23.2 The gym will seek to restore unavailable facilities as soon as reasonably possible.
23.3 Refunds or credits for partial facility unavailability are not usually given for short-term closures (less than 7 days).
23.4 Where the gym is unable to provide core services (e.g. full closure) for a significant continuous period (7+ days), the gym will, at its discretion:
Extend your membership by an equivalent period;
Freeze your membership;
Issue a pro-rata refund;
Offer other reasonable compensation.
23.5 Refunds are not given for unavailability of facilities caused by circumstances wholly beyond the gym's control (e.g. utility failures, severe weather, local authority action).
24. Smoking, Vaping, Alcohol, and Prohibited Substances
24.1 Smoking and vaping are strictly prohibited anywhere inside the gym premises, including changing rooms, toilets, and corridors.
24.2 Members must not use the facilities while under the influence of alcohol or drugs.
24.3 The use, possession, sale, or distribution of illegal drugs or controlled substances is strictly prohibited and may result in:
Immediate termination of membership without refund;
Referral to police or other authorities;
Legal action.
24.4 Members may not bring alcohol into the gym, except as part of a gym-supplied or pre-approved service.
25. Lost Property (General)
25.1 All lost property (items not claimed in lockers) will be kept at the gym's lost property office for a maximum of 7 days.
25.2 After 7 days, unclaimed items may be disposed of, donated to charity, or recycled.
25.3 The gym is not responsible for identifying owners or contacting members about lost property.
25.4 Items of significant value (jewellery, electronics, etc.) will be held at reception; members should collect items as soon as possible.
26. Limitation of Liability
26.1 Subject to UK law, the gym's liability is limited as follows:
26.2 The gym CANNOT exclude liability for:
Death or personal injury caused by the gym's negligence;
Breach of a legal duty owed to you (e.g. duty to provide safe equipment or premises);
Any liability that cannot be excluded under UK law.
26.3 The gym IS NOT liable for:
Loss, damage, or theft of personal property (including in lockers, changing rooms, or car park), unless caused by the gym's negligence;
Indirect, consequential, special, or financial loss or damage;
Costs or expenses arising from your membership or use of facilities;
Injury or illness caused by a third party or circumstances wholly outside the gym's control;
Injury arising from your own misuse of equipment, failure to follow instructions, or exercise beyond your capacity (except where caused by gym negligence).
26.4 Where the gym IS at fault, liability will be limited to a reasonable amount, having regard to factors such as:
Whether damage was caused by the gym's negligent act or omission;
The proportionate contribution of the gym to the harm;
Any contribution by you to the harm;
The total membership fees paid in the previous 12 months.
26.5 Members are responsible for their own exercise, fitness decisions, and the consequences of using the gym.
27. Assumption of Risk and Personal Responsibility
27.1 By using the gym facilities, you acknowledge that:
Physical exercise carries inherent risks of injury;
You have read and understood all health and safety information provided;
You are voluntarily participating in exercise;
You understand the risks and accept responsibility for your own safety (except where the gym is negligent);
You are in suitable health to participate, or you have medical clearance;
You will follow all safety instructions and use equipment correctly;
You will stop exercise immediately if you feel unwell.
27.2 This acknowledgment does not apply to injuries caused by the gym's negligence or breach of duty.
28. Induction Waiver and Opt-Out
28.1 If you choose not to attend a formal induction with staff, you must sign an induction waiver confirming that:
You have opted out of induction training;
You are a confident and experienced gym user;
You accept full responsibility for your own wellbeing during unmanned hours;
You will seek advice from staff in manned hours if unfamiliar with any equipment;
You are fully confident using the equipment safely;
You understand all usage risks.
28.2 Failure to arrange or attend an induction will be treated as an opt-out and confirmation that you have read the waiver and agree to its terms.
29. Fire Safety and Emergencies
29.1 If you discover a fire or emergency:
Activate the nearest alarm immediately;
Alert staff;
Leave the building by the nearest safe exit;
Do not stop to collect personal belongings.
29.2 If you hear the fire alarm:
Leave the building calmly by the nearest exit;
Do not use lifts;
Go to the designated assembly point (usually the car park);
Remain at the assembly point until authorised by gym management or emergency services to re-enter.
29.3 Emergency contact numbers are displayed throughout the gym. Members are responsible for using emergency contact procedures during unmanned hours.
30. Third Party Rights
30.1 No person other than truGym Huddersfield and the member has any rights under these terms and conditions, in accordance with the Contracts (Rights of Third Parties) Act 1999.
30.2 A third party has no right to enforce any provision of this agreement.
31. Use and Protection of Personal Information
31.1 Personal and transactional information you provide (name, address, contact details, email, phone number, payment details, health information) is used to:
Manage your membership and account;
Process payments;
Communicate important information about your membership;
Comply with legal obligations;
Improve gym services.
31.2 Data is processed in accordance with:
UK General Data Protection Regulation (GDPR);
Data Protection Act 2018;
The gym's Privacy Policy (available at reception and on the website).
31.3 The lawful basis for processing while your membership is active is Contract (necessary to perform the membership agreement).
31.4 The lawful basis for processing after cancellation or lapse is Legitimate Business Interest (for record-keeping, dispute resolution, recovery of debts).
32. Unauthorised Access to Personal Information
32.1 Unless a member of the gym's staff has been fraudulent or negligent, the gym is not liable for losses you may suffer as a result of unauthorised access by a third party to information you transmit (including credit/debit card details).
32.2 You are responsible for:
Keeping your account login details secure;
Protecting your payment card details;
Notifying the gym immediately if you suspect unauthorised use or access.
32.3 Notify your bank and the gym immediately if you suspect fraudulent use of your payment card.
33. Membership Freezes
33.1 You may request to freeze your membership for a minimum of 1 month and a maximum of 6 months.
33.2 Freeze requests must be submitted via email at least 5 working days before your next scheduled payment date.
33.3 Medical or Pregnancy Freezes:
Freezes for serious illness, injury, or disability may be approved with medical evidence (e.g. doctor's note confirming you cannot use the gym for at least 2 calendar months);
Pregnancy-related freezes may be approved with medical evidence;
The gym will act reasonably in considering such requests.
33.4 Other Circumstance Freezes:
Freezes for other reasons (temporary relocation, work commitments, etc.) may be considered at the gym's discretion;
Supporting evidence may be requested.
33.5 Frozen memberships will have payment suspended during the freeze period (or reduced as stated in your membership details).
33.6 Any unused or frozen time will be added to the end of your original membership term (for prepaid memberships) or your membership will resume on the restart date (for rolling memberships).
33.7 Any approved freeze and restart date will be confirmed in writing by the gym.
33.8 If a freeze request is declined, you may appeal to the gym manager in writing within 7 days.
34. Updates and Changes to Terms and Conditions
34.1 truGym Huddersfield reserves the right to amend these terms and conditions at any point.
34.2 Material changes to terms will be communicated to members in writing (via email or posted notice at the gym) in advance where legally required.
34.3 Changes to facility rules, prices, or opening hours may be updated with reasonable notice.
34.4 Your continued use of the gym after notice of changes constitutes acceptance of the updated terms.
34.5 If you do not agree to updated terms, you have the right to cancel your membership (subject to any applicable notice periods and terms).
35. Data Security and Cookies
35.1 The gym uses reasonable technical and organisational measures to protect your personal data.
35.2 The gym's website may use cookies to track usage and improve services. More information is available in the gym's Privacy Policy.
36. Dispute Resolution and Complaints
36.1 Internal Resolution:
If you have a complaint about your membership or the gym's services, please contact the gym manager in writing via email with details of the issue.
36.2 The gym will acknowledge your complaint within 7 days and investigate.
36.3 A response will be provided within 28 days of receipt of your complaint.
36.4 External Resolution:
If you are not satisfied with the gym's response, you may escalate your complaint to:
Your local authority Trading Standards department;
Citizens Advice Consumer Service;
The Competition and Markets Authority (CMA) for unfair contract terms issues.
36.5 These terms are governed by UK law and any disputes will be subject to the jurisdiction of the courts of England and Wales.
37. Governing Law and Jurisdiction
37.1 These terms and conditions are governed by the laws of England and Wales.
37.2 Any disputes arising from these terms or your membership will be subject to the exclusive jurisdiction of the courts of England and Wales.
37.3 If any provision of these terms is found to be invalid or unenforceable under UK law, that provision will be severed, but the remaining terms will continue in full force.
38. Acknowledgment and Agreement
38.1 By signing up for membership or continuing to use the gym after these terms are posted, you confirm that you:
Have read and understood these terms and conditions;
Agree to be bound by them;
Have the legal capacity to enter into this agreement;
Accept all risks inherent in using the gym (except where the gym is negligent);
Will comply with all club rules and staff instructions;
Consent to the processing of your personal data as described;
Understand that membership is personal and non-transferable.
39. Contact Information
For cancellations, complaints, or queries, please contact:
truGym Huddersfield
198 Wakefield Rd, Moldgreen, Huddersfield HD5 9BD
Email :trugymhuddersfield.mgr@gmail.com
Phone: 01484 970844
Website: Health Clubs & Gyms | Trugym
Opening Hours: Monday-Friday 0500-2300 - Saturday & Sunday 0600-2200
Manned Hours: Monday-Friday 0445-2315 - Saturday & Sunday 0545-2215